Privacy Policy
Effective Date: March 31, 2026
1. Introduction
This Privacy Policy applies to the collection, use, and disclosure of personal information by Narrate Inc. (“we”, “us”, or “our”) through the FeatherAI service (“Service”). Your privacy is important to us, and this policy is designed to inform you about how we handle your personal information in connection with the Service.
2. Information Collection
We collect information in the following ways:
Information you provide: This includes information required to use our Service, such as your name, email address, and organization details.
Contact data: We collect and store contact information that you upload or create within the Service, which may include names, phone numbers, email addresses, and other contact details of your customers, leads, or other individuals you communicate with through the Service.
Communications data: We collect data related to communications initiated through the Service, including call recordings, call logs, SMS and email message content, and associated metadata.
Compliance data: We collect and maintain data related to regulatory compliance, including opt-in and opt-out consent status, Do Not Call (DNC) screening results, and communication preferences for your contacts.
Usage data: We collect information about how you interact with the Service, including campaign configurations, communication activity, and platform usage patterns.
3. Use of Information
We use the information we collect to:
- Provide, maintain, and improve our Service.
- Facilitate outbound and inbound voice, SMS, and email communications on your behalf.
- Screen communications against Do Not Call registries and other regulatory databases through third-party verification services.
- Enforce compliance controls including time-of-day restrictions, opt-out enforcement, and consent management.
- Monitor platform usage for anomalous patterns and potential misuse.
- Communicate with you, including providing customer support and service updates.
- Analyze how our Service is used for the purpose of enhancing its functionality and user experience.
4. Data Sharing and Disclosure
We may share your information as follows:
Service Providers: With third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf, including but not limited to telecommunications carriers, DNC verification services, and messaging delivery providers.
Communications Delivery: With upstream voice service providers and messaging carriers as necessary to deliver communications you initiate through the Service, including the transmission of caller ID information and message content.
Compliance with Laws: In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation, or legal process, including responses to traceback requests from the FCC, law enforcement, or industry traceback consortiums.
Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
5. Data Security
We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide you the Service. We also retain and use your information as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and as required by applicable law.
7. International Data Transfers
We may transfer your information to, and maintain it on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
8. Your Privacy Rights
You may have certain rights regarding the personal information we hold about you. These may include the right to access, correct, delete, or export your personal information, as well as the right to opt out of certain uses of your personal information.
9. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide additional notice (such as adding a statement to our homepage or sending you a notification).
10. Contact Information
If you have any questions about this Privacy Policy, please contact us at +1-858-401-9152.
11. Governing Law
This Privacy Policy shall be governed by the laws of Puerto Rico.