Effective Date: March 31, 2026
Welcome to FeatherAI, a product developed and operated by Narrate Inc. (“we”, “us”, or “our”). These Terms of Service (“Terms”) govern your access to and use of the FeatherAI service (“Service”). By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.
By accessing or using our service, you agree to be bound by these Terms of Service (“Terms”) and our Privacy Policy. If you do not agree to these Terms, you must not use our services.
FeatherAI provides an AI-powered communications platform (“Service”) that enables businesses to manage outbound and inbound voice, SMS, and email communications. The Service includes AI-driven calling, messaging, and interaction analysis capabilities for sales, support, and customer engagement purposes.
a. You agree to provide true, accurate, current, and complete information about yourself and your organization.
b. You are responsible for all activities that occur under your account.
c. You agree to use the Service for lawful purposes only and comply with all applicable laws and regulations, including but not limited to the Telephone Consumer Protection Act (TCPA), FCC regulations, and all federal and state telecommunications laws.
d. You are solely responsible for ensuring that you have obtained all necessary consents and permissions before initiating any outbound communications through the Service, including any required prior express written consent from recipients.
e. You agree to honor all opt-out requests promptly and to maintain accurate records of consent and opt-out status for your contacts.
a. You agree to provide true, accurate, current, and complete information about yourself and your organization.
b. You represent and warrant that you have the necessary rights and permissions to provide this data.
c. Our use of your data is governed by our Privacy Policy, which outlines our data handling practices.
a. You agree not to use the Service to initiate any communication that violates the Telephone Consumer Protection Act (TCPA), the Telemarketing Sales Rule (TSR), the Truth in Caller ID Act, or any other applicable federal, state, or local law or regulation governing telecommunications, telemarketing, or electronic communications.
b. You agree not to use the Service for illegal robocalling, caller ID spoofing, or any form of unsolicited bulk communication that does not comply with applicable law.
c. You are responsible for screening your contact lists against the National Do Not Call Registry and any applicable state Do Not Call lists before initiating outbound communications, either through the compliance tools provided by the Service or through your own processes.
d. You agree to comply with all time-of-day restrictions for outbound communications as required by federal and state regulations, including not initiating calls before 8:00 AM or after 9:00 PM in the recipient's local time zone.
e. You agree to maintain records of consent for all contacts to whom you send communications through the Service and to make such records available upon request.
You may not use the Service to:
a. Initiate communications to recipients who have not provided the level of consent required by applicable law for the type of communication being sent.
b. Transmit any communication that is fraudulent, deceptive, misleading, or that misrepresents the identity of the caller or sender.
c. Engage in any activity that could be classified as illegal robocalling under federal or state law.
d. Spoof or manipulate caller ID or sender information.
e. Send communications to purchased, scraped, or otherwise improperly obtained contact lists without appropriate consent.
f. Circumvent or attempt to circumvent any compliance controls or restrictions implemented by the Service.
Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without prior notice.
a. We retain all intellectual property rights in the Service.
b. You retain all rights in the data you provide. However, you grant us a license to use, reproduce, and modify your data for the purpose of providing the Service.
The Service is provided “as is” without warranty of any kind, either express or implied. We do not guarantee the accuracy or reliability of the results obtained through the Service.
We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses, resulting from your use of the Service.
We may terminate or suspend your access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on our site.
These Terms shall be governed and construed in accordance with the laws of Puerto Rico, without regard to its conflict of law provisions.
If you have any questions about these Terms, please contact us at +1-858-401-9152.